How do you create a paradigm-breaking mindset? You need an organizational culture where the opinions of all employees on how to achieve breakthrough improvements are valued and the status quo can be questioned. The organization that accomplishes this will create competitive advantage.

You can create competitive advantage by differentiating yourself and your business. It takes the right attitude and the ability to put yourself in the place of your customers and ask, “What would wow me about dealing with this individual or company?” Many of your competitors will not think in these...

Amazon directors need to hold Amazon CEO Andy Jassey accountable for more than just financial performance. The company needs to focus on a great employee experience as they deliver a great customer experience. If they did, they wouldn’t face so many union certification elections at their warehouses.