Stan Silverman

Stan Silverman

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Posts tagged: customer experience

Why can’t the Post Office provide a great customer experience?

February 8, 2021
by Stan Silverman Articles

Companies that thrive over the long term have one thing in common – they provide those they serve a great customer experience. USPS will continue to lose market share and money if they don’t provide a better customer experience.

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The risks of customer and industry concentration in your business

August 31, 2020
by Stan Silverman Articles

If a large customer represents more than 10% of revenues, the business is exposed to customer concentration risk. So, do the benefits of selling to a such a customer outweigh the risks?

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What businesses can learn from the Iowa Democratic Caucus debacle

February 17, 2020
by Stan Silverman Articles

Business processes that are too complex run the risk of being error-prone. Adopt the simplest process that gets the job done, and operationalize every aspect of it before it goes live.

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