Companies that thrive over the long term have one thing in common – they provide those they serve a great customer experience. USPS will continue to lose market share and money if they don’t provide a better customer experience.
If a large customer represents more than 10% of revenues, the business is exposed to customer concentration risk. So, do the benefits of selling to a such a customer outweigh the risks?
Business processes that are too complex run the risk of being error-prone. Adopt the simplest process that gets the job done, and operationalize every aspect of it before it goes live.