Photo credit: Greyhound

Why doesn’t Greyhound give their Philly passengers a great customer experience?

Intercity bus passengers deserve a great customer experience. This is not what they are getting in Philadelphia from Greyhound after the company abandoned their bus terminal and moved to curbside pickup and drop off of passengers. Greyhound claims they follow industry standards. When industry standards are inadequate, leading companies go beyond those standards to differentiate themselves from their competition. Why doesn’t Greyhound?

Photo credit: Tesla

Walter Isaacson on what drives Elon Musk and how he leads

Every leader has their own leadership style. As a leader, Musk is an outlier, a disruptor, out to accomplish what he believes is possible. Musk is an engineer, so his hard technical skills and way of thinking fit well with Tesla, SpaceX and Boring. However, at X (formerly Twitter), technical skills are not the driver for success. People skills and emotional intelligence are, which is not his strong area.

What you need to know to become a corporate director

Be sure to perform due diligence on any board you are thinking about joining. Understand the boardroom culture. Do some directors have an agenda that might steer decisions in a direction against the best interests of the company? Do directors have sufficient experience to ensure good governance? Is the CEO open and transparent with the board on issues impacting the company? Are the directors people you would enjoy working with?

College campuses are in turmoil. Administrators must defuse and de-escalate tensions

All forms of hate or violence, regardless to whom it is directed, must be condemned. When any group of students feels unsafe on campus, it is the responsibility of the university administration to protect them regardless of their race, nationality, religion or sexual orientation. Let’s hope all university administrators fulfill this responsibility.

Saxbys teaches college students to be future business leaders

One of the greatest opportunities a college student can be granted is the responsibility to run a business, lead employees and be held accountable for achieving results. On average, college students achieve their first managerial position seven years after graduation. For those who have been Saxbys student cafe executive officers, on average they achieve their first managerial position 12 months after graduation.

Leaders cannot ignore the brutal facts of reality

Facing the brutal facts and addressing them early can prevent disastrous consequences later. Valery Legasov, the hero of the HBO miniseries “Chernobyl,” stated, “Every lie we tell incurs a debt to the truth. Sooner or later, that debt is paid.” I cannot think of a more appropriate statement that describes the importance of facing the brutal facts of reality. In addition to Chernobyl, this also applies to the Titan implosion, the Challenge disaster and global warming.