HR should serve as a safe place where employees can go to share their concerns about wrongdoing without fear that what they say can be used against them.
Two high-profile nonprofit organizations within Philadelphia faced damaging accusations by their employees. What could have been done to resolve the issues before they reached the point that damaged the reputations of these nonprofits?
Lack of trust within organizations is an important issue with employees. It’s one of the reasons organizations lose good people. An ethics hotline is the best way for the board to protect the reputation of the organization.
The most important attribute of all organizations is the level of trust between its leaders and their employees, and how an organization deals with its customers/clients. Wells Fargo failed in this important area.