What Starbucks can learn from critical judgment mishap

A major characteristic of some customer-facing employees and corporate decision-makers is the lack of common sense and good critical judgment. This can expose your company to significant liability. People without these skills should not hold customer-facing or management positions.

Leaders need to deal with toxic people within their organization

A toxic corporate culture is the result of a CEO setting a tone at the top that tolerates toxic people within their organization. As the CEO, you should never tolerate a toxic individual. They cause great harm to your organization. If they cannot rapidly change their management style, part company with them.

Hire people who know when to break the rules. Empower them to do so.

Always hire people with common sense and good critical judgment, because someday they may need to violate company policy or their authority to save the company money, reduce liability exposure or protect its reputation. Employees who on occasion violate company policy for the right reasons are your change agents and future leaders. Celebrate them.

HBO’s ‘Succession’ demonstrates the need for a family company leadership succession plan

Family-controlled companies eventually need to make a choice—do they want the company to be a vehicle to employ family members, or do they want it to be an engine of wealth creation for shareholders? Their company is competing against the best in the world, requiring it to be led by the best who can successfully compete. It’s rare that the most capable leaders can be found inside the family.