A preferred provider is the business that everyone wants to buy from versus its competition. You differentiate yourself from your competitors. You give your customers or clients a great experience. You treat your employees with respect and as valued assets and help them develop a sense of ownership in what they do.
Should policies and practices that make little sense or impede the success of a staff or line unit be challenged? Absolutely! Many employees feel “that’s just the way it is.” Not true. Don’t micromanage—empower employees and hold them accountable for results. Companies that adopt these principles as part of their culture are the ones that will excel.
Philadelphians have been known to view their city in terms of limitations and scarcity rather than opportunities and abundance. This negative perception has plagued our city for as long as I can remember. The rebuild of six lanes of I-95 in 12 days demonstrates we are better than that.
Family-controlled companies eventually need to make a choice—do they want the company to be a vehicle to employ family members, or do they want it to be an engine of wealth creation for shareholders? Their company is competing against the best in the world, requiring it to be led by the best who can successfully compete. It’s rare that the most capable leaders can be found inside the family.
A lesson for all leaders: Watch what you say and how you say it. It impacts how you are viewed by your employees, and what you say might wind up on social media for the world to see.
The best way to communicate verbally or in writing is to put yourself in the place of the intended audience and ask yourself how you would like to receive the information. Too many people don’t consider this, and it hurts their ability to effectively communicate what they are trying to say.
If you are looking for a sustainable initiative to build competitive advantage, look no further than the culture of continuous improvement. Companies that do not continually improve will fall behind. Those that do continuously improve will win the competitive race in the long run.
Musk needs to win back advertisers’ confidence by issuing a policy that states that tweets that are baseless unsubstantiated conspiracy theories, that are posted for the purpose of stirring up discord, hatred and violence and that undermine society will not be tolerated. He needs to ensure Twitter has skilled moderators to make those judgment calls.
The political will of both the Democrats and Republicans to do the right thing for the American people has been demonstrated in the past. Americans want to see more bipartisan leadership to address our country’s issues. It will position us for a better future.
It’s been said that “the definition of insanity is doing the same thing over and over again and expecting a different result.” If nothing in Philadelphia changes, we can expect the same result—increasing gun violence.
How do you create a paradigm-breaking mindset? You need an organizational culture where the opinions of all employees on how to achieve breakthrough improvements are valued and the status quo can be questioned. The organization that accomplishes this will create competitive advantage.
Amazon directors need to hold Amazon CEO Andy Jassey accountable for more than just financial performance. The company needs to focus on a great employee experience as they deliver a great customer experience. If they did, they wouldn’t face so many union certification elections at their warehouses.