Valuable Insights for Today's Leaders
Customer experience continues to decline at USPS
Companies compete by favorably differentiating themselves against their competition. USPS is doing the opposite.
Diversity is important for board effectiveness
When joining a board, I often wonder why the incumbent directors had exercised tunnel vision and ignored an issue. A diverse board will lessen the likelihood of this occurring.
Biden and Trump violated the same principle, providing a key leadership lesson
A key leadership principle is to avoid adverse unintended consequences of decisions, especially when those consequences could undermine the credibility and trust that others have in you.
All of us need to recognize we are at war with Covid-19
It is to our detriment that we are not united in this war against Covid-19. Had we been united on facts from the start of the pandemic, far fewer deaths and much less damage to our economy would have occurred.
How to develop a high-employee engagement culture at your business
Employee engagement is a source of competitive advantage. Empower your direct reports. Help them develop a sense of ownership in what they do. Set expectations, jointly establish goals and cut them loose to do their thing. Hold them accountable for results.
A CEO’s reflections on the 20th anniversary of 9/11
What do I recall as the best personal experience of the horrible tragedy of 9/11 and the days that followed? It’s that we were united and pulled together as a nation, and we had genuine concern for each other.
To break down silos, follow Elon Musk’s mandate for communication to travel the ‘shortest path necessary’
Are the silos in your company impeding your ability to accomplish initiatives with colleagues in other departments? People should talk with each other directly to make the right things happen.
Frontier Airlines should have praised crew that duct-taped passenger on Philadelphia flight
Effective leaders celebrate employees for doing the right thing even if it violates a company policy or procedure.
With lives at stake, it’s time for Govs. Abbott and DeSantis to forget politics and lead.
A primary responsibility of Govs. Abbott and DeSantis is to keep their citizens safe. Leaders are supposed to lead. It’s time for them to do so.
Why you should empower employees to violate policy when in the company’s best interest
Employees who on occasion violate company policy for the right reasons are your change agents and future leaders. Celebrate them.
Need to terminate a direct report? Allow the individual to maintain their dignity
Terminations are never easy. Informing a direct report “we are going to part company” takes some of the sting out of them being informed of their termination.
Congress must take action on climate change to create a better future
The five largest investor-owned oil companies “accept the consensus in the scientific communities on climate change. There’s no debate about climate science. It’s economic activity … that leads to emissions [of carbon dioxide].”
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