Valuable Insights for Today's Leaders
A major characteristic of some customer-facing employees and corporate decision-makers is the lack of common sense and good critical judgment. This can expose your company to significant liability. People without these skills should not hold customer-facing or management positions.
A toxic corporate culture is the result of a CEO setting a tone at the top that tolerates toxic people within their organization. As the CEO, you should never tolerate a toxic individual. They cause great harm to your organization. If they cannot rapidly change their management style, part company with them.
Will the GOP lead like they have done in the past when they voted to pass the Clean Air Act in 1970 and take lead out of gasoline in 1975? Not tackling climate change is disastrous for the economy and for families, property owners and small businesses—groups that the GOP claims they champion.
Speaking about people who quiet quit and only do the minimum required, Mark Cuban said, “Don’t apply for a job with me… The one thing in life that you control is your effort, and being willing to do so is a huge competitive advantage. Most people don’t.”
July 20 marks my ninth anniversary as a weekly guest columnist at the Philadelphia Business Journal with over 450 articles that aim to help people be better business leaders. For this anniversary column, I decided to share 34 principles of effective business leadership I have written about.
A primary responsibility of all CEOs is to ensure the safety of those who place their trust in them. Risking one’s own life to advance technology is one thing. Risking the lives of others is quite another. Stockton Rush showed a callous disregard of his responsibility to his passengers.
Philadelphians have been known to view their city in terms of limitations and scarcity rather than opportunities and abundance. This negative perception has plagued our city for as long as I can remember. The rebuild of six lanes of I-95 in 12 days demonstrates we are better than that.
The equitable treatment of employees and fairness of any disciplinary action needs to be made using common sense and good critical judgment. It doesn’t appear that this was done by Starbucks when deciding to fire Phillips. This was an expensive lesson for Starbucks. It’s a lesson for all organizations.
Entrepreneurship graduates: You have business skills that give you an edge regardless of your career
You have “served in the trenches,” acquiring the skills of all successful businesspeople through real-time experiences that have monetary consequences—much different than only learning from case studies sitting in a classroom. Most undergraduates don’t have these experiences until they are well into their careers.
Always hire people with common sense and good critical judgment, because someday they may need to violate company policy or their authority to save the company money, reduce liability exposure or protect its reputation. Employees who on occasion violate company policy for the right reasons are your change agents and future leaders. Celebrate them.
Family-controlled companies eventually need to make a choice—do they want the company to be a vehicle to employ family members, or do they want it to be an engine of wealth creation for shareholders? Their company is competing against the best in the world, requiring it to be led by the best who can successfully compete. It’s rare that the most capable leaders can be found inside the family.
Providing a great customer experience needs to be part of the tone at the top expressed by the CEO and by the culture that senior leaders nurture within the SEPTA organization. SEPTA riders deserve no less.