Article originally published in the Philadelphia Business Journal on April 20, 2015 Last week, the Veterans Affairs Inspector General issued a damming 78-page report on

Article originally published in the Philadelphia Business Journal on April 16, 2015 The CEOs of many public companies raise their guard when they receive a

Article originally published in the Philadelphia Business Journal on April 6, 2015 When boards evaluate the annual performance of their CEOs, the areas assessed are

Leaders emerge in transformational situations, and play an important role by enabling that transformation to take place. Such a leader is Christopher Wink, co-founder and

Article originally published in the Philadelphia Business Journal on March 24, 2015 Recently I had a great customer experience at the Apple store on Walnut

Article originally published in the Philadelphia Business Journal on March 16, 2015 On rare occasions, one meets an individual whose passion is driven by wanting

Article originally published in the Philadelphia Business Journal on March 9, 2015 As a former CEO and as a current director and trustee on a

Article originally published in the Philadelphia Business Journal on March 2, 2015 The power of networking came into sharp focus for me a few weeks

Article originally published in the Philadelphia Business Journal on February 23, 2015 Recently I wrote an article on Comcast’s customer service in which I referenced

Article originally published in the Philadelphia Business Journal on February 17, 2015 Last week, the U.S. Little League championship team Jackie Robinson West from Chicago

Article originally published in the Philadelphia Business Journal on February 10, 2015 It was only a few short years ago that the Point Breeze and

Article originally published in the Philadelphia Business Journal on February 2, 2015 An incident hit the news late last week in which a Comcast customer