Valuable Insights for Today's Leaders
Break your paradigms to achieve breakthrough results
How do you create a paradigm-breaking mindset? You need an organizational culture where the opinions of all employees on how to achieve breakthrough improvements are valued and the status quo can be questioned. The organization that accomplishes this will create competitive advantage.
Providing a great customer experience is a competitive differentiator
You can create competitive advantage by differentiating yourself and your business. It takes the right attitude and the ability to put yourself in the place of your customers and ask, “What would wow me about dealing with this individual or company?” Many of your competitors will not think in these terms.
Andy Jassy and Amazon need to focus on taking better care of employees
Amazon directors need to hold Amazon CEO Andy Jassey accountable for more than just financial performance. The company needs to focus on a great employee experience as they deliver a great customer experience. If they did, they wouldn’t face so many union certification elections at their warehouses.
7 leadership principles that apply to all businesses
Pursue mission-critical objectives with a laser-like focus. Spare no expense committing both talent and capital resources to ensure these objectives will be achieved. Commit these resources as early as possible. It is better to overcommit resources than under commit them, which may jeopardize the outcome.
Graduates, step out of your comfort zone and embrace change
As you pursue your career, the best advice I can share with you is to step out of your comfort zone. Be open to new opportunities that come your way and create your own opportunities. You never know where these opportunities might take you. Embrace change, the only constant in life.
Practice your profession with ethics and integrity
Excerpt from a graduate oath. Words business leaders, political leaders and other professionals should live by: “In exercising my professional duties, I recognize that my behavior must set an example of integrity, eliciting trust and esteem from those I serve. I will remain accountable … for upholding these standards.”
5 principles to move your company from good to great
As the CEO, I would tell our employees never to refer to our company as great. This is for third parties to do, and our response should always be, “Thank you, but we are on a journey, and have a long way to go before achieving greatness.”
Debating issues with direct reports is key to effective decision-making
Every employee wants their voice to be heard, to feel valued and to have ownership in the decision-making process. The leaders who understand this and empower their employees to be active contributors will set themselves apart with better decision-making and higher employee retention.
How to manage the investment process in a capital-intensive business
A focused and disciplined approach to capital budgeting is to classify investment projects into five categories: investment in safety and environmental stewardship, repair of buildings and equipment, information technology, optional profit improvement and expansion of current businesses and investment in new businesses. Each has its own investment criterion.
DeSantis vs. Disney demonstrates the rule of unintended consequences
The Supreme Court has held, “The First Amendment prohibits government officials from subjecting an individual to retaliatory actions, including criminal prosecutions, for speaking out.” The right of corporations to speak out on issues has always been a cherished value of the Republican Party. DeSantis is violating that value.
Chernobyl’s lesson to leaders is always face the brutal facts of reality
The lessons of Chernobyl for all political and business leaders are the same lessons relearned over and over again after many disasters and scandals. Always face the brutal facts of reality.
Avoiding destructive office politics is key to business success
How can you rise above destructive office politics? Meet your commitments to others. Build trust with your peers. Develop alliances. Keep your adversaries close. Build relationship capital. Most importantly, do your job and achieve results, and let those results and your reputation speak for themselves.
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