Valuable Insights for Today's Leaders
How Building Reputational Capital Can Help United Airlines
Article originally published in the American City Business Journals on July 8, 2017 “All companies need to build reputational capital by banking goodwill, just as
To Improve Its Image, United Airlines Needs to Get Better at Hospitality
Article originally published in the American City Business Journals on July 11, 2017 When will United Airlines realize that it’s in two core businesses: the
The Republican Health Care Bill Is in Limbo. What Should Trump Do Now?
Article originally published in the American City Business Journals on July 5, 2017 Republicans in Washington, D.C., have not yet been successful in crafting a
With Kalanick out, It’s Time for Significant Cultural Change at Uber
Article originally published in the American City Business Journals on June 27, 2017 The inevitable finally occurred. On June 21, The New York Times reported
Always Use Common Sense and Good Critical Judgment, Even If It Breaks the Rules
Article originally published in the American City Business Journals on June 20, 2017 What is an important trait of effective leaders? It’s the ability to
To Give Employees Their Best Chance to Grow, Push Them Outside Their Comfort Zones
Article originally published in the American City Business Journals on June 13, 2017 I have often written about the importance of getting out of your
One Former CEO’s 8 Principles for Success in Your Business and Career
Article originally published in the American City Business Journals on June 6, 2017 This is my 150th article – a milestone. I started writing weekly
Toxic Bosses and What to Do About Them
Article originally published in the American City Business Journals on May 31, 2017 I frequently speak to groups of employees from a wide range of
Advice to Graduates: Embrace Change, Get out of Your Comfort Zone and Never Compromise Your Ethics or Integrity.
Article originally published in the Philadelphia Business Journal on May 23, 2017 As the former chairman of the board of Drexel University’s College of Medicine and
Amid Tragedy at Penn State Fraternity, Leadership Was Lacking
Article originally published in the American City Business Journals on May 16, 2017 One of the missions of college fraternities and sororities is to develop
Commentary: On Health Care, Hope the Senate Prioritizes Good Policy over Mere ‘Winning’
Based on earlier versions of the AHCA, the CBO estimated that 24 million people could lose their health insurance coverage by 2026. That number may be higher after the CBO scores the AHCA that was passed by the House. The drive for a “win” by the Republicans was so strong that getting the legislation passed was more important than getting it right.
Commentary: Let’s Give Donald Trump a Job Performance Evaluation Ahead of the 100th Day of His Presidency
Article originally published in the Philadelphia Business Journal on April 28, 2017 Saturday marks the 100th day since Donald Trump became president. This is a
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